As Head of Servicing – my team and I strive to educate members on their retirement funds and risk benefits provided by their Employers – we believe knowledge is power! We aim to empower our member’s with information relating to the markets and how this impacts their investments, daily. Covid-19 changed the way we service our clients – our usual face-to-face member information sessions have been replaced with virtual interactions.
This “new norm” has encouraged members to utilize our secure and user-friendly App to view their investment performance and engage with mCubed on a daily basis. We post short, simple and easy reading material on a weekly basis on the app under “news feed” providing members with immediate information about the local and global events that have directly impacted their investments to date. Members also now have direct access to their Client Relationship Manger (CRM) – no call centres or answering machines making members spend their airtime waiting for an answer. The relevant CRM makes contact with our members within minutes of the initial request – the information our members require is now at their fingertips – literally at the click of a button the relevant explanation is provided to our members.
During these uncertain times we want to make all our members feel that they have someone to speak to, someone who will listen to them. It is not only designed to impower members of all ages but is a direct and confidential channel to get the answers to the questions specific to our members current needs. Anything from retrenchment questions, tax implications relating to retrenchments, loan options, investment queries or simply just wanting to know how members can retire comfortably, our App is there to provide our members with a sense of security knowing that mCubed is there to help them through this trying time.